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Conversation One
M: Good morning, Safe House Insurance. My name is Paul. How can I help you today?
W: Morning, I wouldn't say that is good from where I am standing. This is Miss Wilson, and this is the third time I've called this week since receiving your letter about our insurance claim. ①I'm getting a little fed up with my calls about my claim being completely disregarded.
M: Miss Wilson, thank you for calling back. Can I take some details to help me look at your claim?
W: It's Miss May Wilson of 15 South Sea Road in Cornwall. And the details are that our village was extensively flooded 2 months ago. ②The entire ground floor of our cottage was submerged in water. And five of us have been living in a caravan ever since. You people are still withholding the money we are entitled to over a bizarre, technical detail. It's not acceptable, Paul.
M: Miss Wilson, according to the notes on your account, the bizarre, technical detail that you mentioned to the fact that ③you hadn't paid house insurance the month before the incident.
W: That money left our account, and now that you should be paying out, you are suddenly saying that you didn't receive it on time. I'm really skeptical about this claim.
M: The contract does say that any mispayment in a year will affect the terms and conditions of the insurance contract and may affect claims. Of course, I can pass you on to my manager to talk to you more about this.
W: I've already spoken to him and you can tell him I'm furious now and ④that your company has a lawsuit on its hands. You will be hearing from my lawyer. Goodbye.
Question 1: What is the woman complaining about?
Her claim has been completely disregarded.
Question 2 What is the problem the woman's family encountered?
The ground floor of their cottage was flooded.
Question 3 What has caused the so called bizarre, technical detail according to the man?
The woman’s failure to pay her house insurance in time.
Question 4 What does the woman say she will do at the end of the conversation?
File a lawsuit against the insurance company.
对话第一篇
文章主题：投诉房屋保险不赔付。
考点设置：
1. 对话开头位置，考察负面态度，正确答案与材料原文一致。
2. 考察数字和大写细节的相关信息。正确答案与材料原文一致。
3. 考察否定结构表达。正确答案与材料原文基本一致。
4. 对话结尾位置，考察负面态度情感态度相关位置。正确答案与材料原文基本一致。
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