快递业

　　随着电子商务的兴起和网购的流行，快递业(express deliveryindustry)应运而生。快递公司提供上门收件服务，收件后就会以尽可能快的速度送到顾客手上。然而，对快递延误的投诉却持续不断。为了提高投递服务质量，国家标准化管理委员会(the National Standardization Management Committee)实施了 一套新标准。该标准规定,城际之间投递包裹的时间不得超过72小时,否则将被认定为延误，顾客即有权索赔。

　　The express delivery industry emerged with the rise of electronic commerce and the popularity of online shopping. The pick-up service is available in egress companies, and after getting the packages, they'll send them to customers as quickly as possible. However, consumers' complaints towards delay of delivery continue. To improve the delivery services, the National Standardization Management Committee has put into place a new set of standards. According to them, the delivery time for a package between two cities should be less than 72 hours. Otherwise, the delivery will be considered delayed, giving customers the right to seek compensation.

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