英语四级口语场景练习：应对投诉

　　口语练习1

　　Something goes wrong with the delivery procedure.

　　发货程序上出了问题。

　　We prefer a definite date.

　　我们需要确切的日期。

　　Surely it's also probable that the sea water got intothe wooden cases and damaged the goods.

　　当然也有可能是海水渗进了木箱而将货物损坏。

　　It is evident that the goods damage is led by uncivilized transportation.

　　很明显，货物损坏是由于野蛮搬运造成的。

　　口语练习2

　　We should settle the dispute through negotiations without resorting to legalproceeding.

　　我们应该通过谈判来解决纠纷，不要诉诸法律了。

　　We will think about it.

　　我们会考虑的。

　　We prefer to resolve disputes by amicable conciliation between two parties.

　　我们愿意通过友善的和谈来解决双方的争端。

　　As a matter of fact, most disputes can be settled in a friendly way.

　　事实上，大多数争端是可以通过友好的方式来解决的。