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　　2020年9月四级第1套听力conversation 2解析

　　新东方沈阳学校 贾宏亮

　　【试题】

　　W: Hello Mr. Brown. I was expecting your call. My secretary told me you were having some problems with the wooden table, is that right?

　　M: No, no, the table is fine. The problem is the chairs.

　　W: Oh, the chairs, so, what exactly is the issue?

　　M: Well, put simply, [12] these are not the chairs my wife and I selected in your store last week. There must be some confusion with our order.

　　W: Oh, I see. I’m looking through my files now. And I see that the delivery was this morning. Is that correct?

　　M: Yes.

　　W: [13] Do you mind describing the chairs that were delivered to your apartment, Mr. Brown?

　　M: Sure. These have a flat back with a round top and very heavy. They are light brown and look kind of cheap. The ones we ordered were dark brown to match the table.

　　W: Right. Of course. It says here you purchased the Arlington table and four Milano chairs. As you said. There must be some confusion with the order. I’m terribly sorry. [14] We’ll send a van to collect those four and replace them with the Milano you purchased. Will tomorrow 9 a.m. be ok Mr. Brown?

　　M: Yes. That would be great. Thank you.

　　W: Good. Did everything else you ordered from us arrive ok?

　　M: Yes. I think so. Let me check. The mirror and two paintings are here. The two coffee tables are also here. And the sofa. Yes. We haven’t noticed anything else wrong or missing. But if we do, we’ll certainly let you know.

　　W: OK. Great. Once again. [15] I’m sorry for the confusion and trouble caused.

　　Question 12 to 15 are based on the conversation you have just heard:

　　12. Why did the man call for woman?

　　13. What do the woman ask the man to do?

　　14. What do the woman promised to do for the man?

　　15. What do the woman do at the end of the conversation?

　　【答案】

　　(见上文划线部分)

　　【解析】

　　Q12.该题询问男性说话者打电话给说话者的原因，最初女性说话者从秘书处了解到可能是客户订购的桌子出了问题，但随即被男性否定，是其购买的椅子出现了问题。所以该题所问男性打电话的原因为反应订单中椅子出现的问题，在干扰选项中可能提及桌子问题对考生进行迷惑。

　　Q13.该题询问女性要求男性做些什么。对话中女性了解到是出问题的并非是桌子而是椅子时，随即要求男性对出现的问题进行准确的描述，即问道：Do you mind describing the chairs that were delivered to your apartment, Mr. Brown?

　　Q14.该题询问女性向男性的承诺。确切了解男性的问题后，女性随即提出了解决方案：在第二天的上午9点，对有问题的4把椅子进行重新的更换。

　　Q15.该题询问在文章的最后，女性做了什么。根据对话末尾所述的内容，女性首先让男性客户再次确认其他收到的商品是否存在问题，并再次对之前的配送失误表达了歉意。

　　【听力述评】

　　本次听力对话测试的难度不高，话题涉及购物的售后服务，非常贴近日常生活，比较容易迅速进入理解状态，把握对话的推进脉络，测试点也主要集中在话题推进的重要节点上。结合课程中讲授的听力基本方法，得出正确答案，并非十分困难。

　　【考后关注】

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