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　　Passage Two

　　职场邮件管理

　　Q12.For many managers and people who work in leadership positions, dealing with emails is a dilemma. It's likely the unpredictable uncontrollable and ongoing nature of day-to-day email, in terms of volume, importance, and urgency contributes to their levels of anxiety and to diminished leadership skills, that's because it's not unusual for many leaders to prioritize email management over people management.

　　An obsession withl managing their inbox prevents them from dealing with their employees. Q13. As a result, they ignore the issuesthat might only be mild problems at first, until unfortunately, they inevitably transform into a major problem or crisis by virtue of neglect.

　　Q14.As leaders,they are expected to motivate and inspire their team in pursuit of longer-term strategic goals. And also, less ambitiously, but more practically to monitor their daily output to set clear expectations and to giveregular feedback. When presented with a choice between the appeal of their inbox and other more important activities many sacrificed the latter.

　　Daily email demands have a negative impact, filter and respond to emails. The solution is cultivating self-control, which is like a muscle, it can be strengthened or improved overtime through exercise.

　　Some suggestions include, making space in your diary for the only periods during which you will be checking emails.Q15. Setting a timer for yourself, so you don't become distracted by your inbox for too long. Turning off email alerts so you're not interrupted by them.

　　Questions 12 to 15 are based on the passage you have just heard.

　　Question 12. What does the speaker say is a common problem with managers?

　　Question 13.What may happen when级managers ignore minor problems?

　　Question 14. What are leaders expected to do and pursuing their strategic goals?

　　Question 15. How can a manager best avoid being distracted by email?

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