【试题】

　　Conversation two

　　W: Hello Mr. Brown. I was expecting your call. My secretary told me you were having some problems with the wooden table, is that right?

　　M: No, no, the table is fine. The problem is the chairs.

　　W: Oh, the chairs, so, what exactly is the issue?

　　M: Well, put simply, [12] these are not the chairs my wife and I selected in your store last week. There must be some confusion with our order.

　　W: Oh, I see. I’m looking through my files now. And I see that the delivery was this morning. Is that correct?

　　M: Yes.

　　W: [13] Do you mind describing the chairs that were delivered to your apartment, Mr. Brown?

　　M: Sure. These have a flat back with a round top and very heavy. They are light brown and look kind of cheap. The ones we ordered were dark brown to match the table.

　　W: Right. Of course. It says here you purchased the Arlington table and four Milano chairs. As you said. There must be some confusion with the order. I’m terribly sorry. [14] We’ll send a van to collect those four and replace them with the Milano you purchased. Will tomorrow 9 a.m. be ok Mr. Brown?

　　M: Yes. That would be great. Thank you.

　　W: Good. Did everything else you ordered from us arrive ok?

　　M: Yes. I think so. Let me check. The mirror and two paintings are here. The two coffee tables are also here. And the sofa. Yes. We haven’t noticed anything else wrong or missing. But if we do, we’ll certainly let you know.

　　W: OK. Great. Once again. [15] I’m sorry for the confusion and trouble caused.

　　Q12: Why did the man call the woman?

　　Q13: What did the woman ask the man to do?

　　Q14: What did the woman promise to do for the man?

　　Q15: What did the woman do at the end of the conversation?

　　【文章解析】

　　话题方面，本文为顾客投诉抱怨类的长对话，以电话形式进行，是较为常见的考察方式。对话话题围绕男士购买了家具但是寄错了这件事展开，话题非常日常，对话内容跳跃性不强，较为简单。因此在题目方面只要求考生把握宏观信息即可。题目方面，四道题都是细节题，均有较为明确的关键词，文章在开篇处、问答处及结尾处设题。考生务必提前预读选项，带着预判听材料可能会有更强的指向性，总体难度不如上一篇长对话。

　　【题目解析】

　　Question 12: 通过问题可知是问男士为什么致电。根据首回合对话可知“No, no, the table is fine. The problem is the chairs. ”即“不，不，桌子还好，但问题是椅子。”，因此男士致电的原因肯定是因为椅子(家具)有问题，因此选择选项B

　　Question 13: 通过问题可知是询问女士让男士做了什么。那么肯定要去着重听要求请求类的句子。根据关键词“Do you mind...”可定位至原文中女生说的“ Do you mind describing the chairs that were delivered to your apartment, Mr. Brown?”即“布朗先生，您能描述一下送到您公寓的椅子吗?” 因此选择正确选项D，描述收到的家具。

　　Question 14: 问题是询问女士保证做什么。那么考生要注意把握坚定的语气，比如must,will这类情态动词。根据关键词 “We will”可定位至原文中女生说的“We’ll send a van to collect those four and replace them with the Milano you purchased. ”即“我们会派一辆货车去取发错的这四把椅子，换成您购买的米兰椅子。” 这实际上是在纠正自己的错误，因此选择选项“Correct their mistake.”

　　Question 15: 通过问题可知是询问女生最后又做了什么。根据关键词“once again”可定位至原文女生说的“OK. Great. Once again. I’m sorry for the confusion and trouble caused. ”即“那就好。以及，给您带来了困惑和麻烦，我再次表示歉意。” 由此可知女生最后做的事是道歉，因此选择选项“The woman apologized again. ”