Section B Conversation 2

　　W: Hello Mr. Brown. I was expecting your call. My secretary told me you were having some problems with the wooden table, is that right?

　　M: No, no, the table is fine. The problem is the chairs.

　　W: Oh, the chairs, so, what exactly is the issue?

　　M: Well, put simply, [12] these are not the chairs my wife and I selected in your store last week. There must be some confusion with our order.

　　W: Oh, I see. I’m looking through my files now. And I see that the delivery was this morning. Is that correct?

　　M: Yes.

　　W: [13] Do you mind describing the chairs that were delivered to your apartment, Mr. Brown?

　　M: Sure. These have a flat back with a round top and very heavy. They are light brown and look kind of cheap. The ones we ordered were dark brown to match the table.

　　W: Right. Of course. It says here you purchased the Arlington table and four Milano chairs. As you said. There must be some confusion with the order. I’m terribly sorry. [14] We’ll send a van to collect those four and replace them with the Milano you purchased. Will tomorrow 9 a.m. be ok Mr. Brown?

　　M: Yes. That would be great. Thank you.

　　W: Good. Did everything else you ordered from us arrive ok?

　　M: Yes. I think so. Let me check. The mirror and two paintings are here. The two coffee tables are also here. And the sofa. Yes. We haven’t noticed anything else wrong or missing. But if we do, we’ll certainly let you know.

　　W: OK. Great. Once again. [15] I’m sorry for the confusion and trouble caused.

　　本篇内容来自于顾客和家具商的电话内容。男顾客表示今早送来的家具中，椅子并不是自己订购的款式，希望女方核实一下订单。经查实，确实是椅子发错货了，女人表示会立刻安排货车取回发错的货物并送上正确的订单商品，并体贴地询问男顾客其他商品是否有什么问题。

　　Q12: Why did the man call the woman?

　　答案：【B】He had a problem with the furniture delivered.

　　解析：第12题的是长对话的目的。根据选项预判，四个选项都提到了家具的话题，当听到文章开头的table、chair，可知本道题是将文章与选项的furniture进行了同义转换，接着男顾客说The problem is the chairs，也就是凳子的家具订单出了问题，核心词problem对上，即可做选择。

　　Q13: What did the woman ask the man to do?

　　答案：【D】Describe the furniture he received.

　　解析：本篇题目一定要注意听问题，因为文中提到了两个与选项附和的内容，一个是【D】Describe the furniture he received，女人让男顾客描述一下收到的椅子;在确认订单确实出错之后，提出会安排货车collect those four部分符合【B】collect the furniture he ordered,。而问题问的是女人让男人做什么，答案选D。

　　Q14: What did the woman promise to do for the man?

　　答案：【C】Correct their mistakes.

　　解析：第14题问的其实是问题的解决办法，订单送错了，那么如何解决呢?本题是原文的含义理解题，女人说，We’ll send a van to collect those four and replace them with the Milano you purchased，会安排货车取回发错的货物并送上男人购买的商品，与选项Correct their mistakes 改正错误做了一个含义理解的替换。

　　Q15: What did the woman do at the end of the conversation?

　　答案：【D】She apologized to the man once more.

　　解析：正如刚刚对11题的分析，长对话的结尾同样设置了考点。在男女最后两轮对话中，女人不仅安排重新送货上门，还问男顾客其他的商品是否完好，并在文章最后，女子提到，I’m sorry for the confusion and trouble caused。