Section B
Conversation 1
本段长对话紧跟社会热点，探讨了当下热门的移动支付和传统的现金支付对人们消费习惯的影响。第8题考查女士行为的原因，原文中出现了“go back to cash”的题干关键词后，紧接着女士就对自己的行为作出解释。第9题需要考生意识到“use apps for payment”即对应着原文的“tap the approve buttons on our phones”,此处使用了一个比较难的同义替换。第10题的同义替换方式较为简单，为“tendency”和“tend to”在词性上的转换，识别难度较第9题小。第11题答案句的“the same approach”暗示男士把信用卡支付导致的过度消费与电子支付进行类比，从而锁定正确项“excessive spending”。
原文：
Man: Lisa, why did you pay for you meal with cash instead of the payment apps on your phone?
Woman: Well, I’ve gone back to cash. I’m only using payment apps if that’s the only option. [8] I’m trying to save money for a new phone, and I find that using cash rather than payment apps helps me to save.
Man: But how? Money is money, isn’t it? I don’t think it matters whether you take it out to the bank and put it into wallet, or simply transfer from your bank account to the sellers’ bank account using an app.
Woman: No, I believe it does matter. It’s a psychological phenomenon. [9] I believe we have less connection with a value of our money, when we just tap the approve buttons on our phones.
Man: You might have a point, since I stop carrying cash around, and start to using my phone apps to pay, [10] I may have developed a tendency to buy more small or non-essential items.
Woman: That’s highly possible, think about the amount of time we spend with our phones in our hands, and all the things we do with our phones. It sometimes seems that our phone is buying the product for us, not ourselves.
Man: So, cash is the payment affects our ability to budget?
Woman: I believe so. If we spend a hundred Yuan in cash, we realize that we don’t have that hundred Yuan to spend on something else. But if we spend in electronically, we’re less likely to make that mental calculation.
Man: [11] I stopped using my credit card because I’m fond of spending excessively. Perhaps I should take the same approach of paying using my phone.
Woman: It’s worth considering.
Q8: Why did the woman decide to go back to cash for payment?
Q9: what happens when people use apps for payment according to the woman?
Q10: what might the man tend to buy with payment apps?
Q11: what does the man think of electronic payment?
Conversation 2
本段长对话是关于消费者与商家就售后服务退换货进行协商。第12题考查原因，即男士为什么要打电话。这是引发整个长对话的因素，一般在较前面的部分就给出。易错点在于学生听到女士“wooden table”的说法可能会下意识觉得选项“wooden furniture”是答案，注意后面男士给予了否定回答。由于本篇主要以问答的形式展开，且13-15题皆考查的是女士的说法，因此重点听询问者，也就是本篇中的女士给出答案。其中第14题由于答案句夹在女士所说的一长段话中间，因此需要考生保持专注，迅速反应，有一定难度。
原文：
W: Hello Mr. Brown. I was expecting your call. My secretary told me you were having some problems with the wooden table, is that right?
M: No, no, the table is fine. The problem is the chairs.
W: Oh, the chairs, so, what exactly is the issue?
M: Well, put simply, [12] these are not the chairs my wife and I selected in your store last week. There must be some confusion with our order.
W: Oh, I see. I’m looking through my files now. And I see that the delivery was this morning. Is that correct?
M: Yes.
W: [13] Do you mind describing the chairs that were delivered to your apartment, Mr. Brown?
M: Sure. These have a flat back with a round top and very heavy. They are light brown and look kind of cheap. The ones we ordered were dark brown to match the table.
W: Right. Of course. It says here you purchased the Arlington table and four Milano chairs. As you said. There must be some confusion with the order. I’m terribly sorry. [14] We’ll send a van to collect those four and replace them with the Milano you purchased. Will tomorrow 9 a.m. be ok Mr. Brown?
M: Yes. That would be great. Thank you.
W: Good. Did everything else you ordered from us arrive ok?
M: Yes. I think so. Let me check. The mirror and two paintings are here. The two coffee tables are also here. And the sofa. Yes. We haven’t noticed anything else wrong or missing. But if we do, we’ll certainly let you know.
W: OK. Great. Once again. [15] I’m sorry for the confusion and trouble caused.
Q12: Why did the man call the woman?
Q13: What did the woman ask the man to do?
Q14: What did the woman promise to do for the man?
Q15: What did the woman do at the end of the conversation?
