【试题】

　　News Report two

　　Staff at a suburban supermarket in Melbourne say they feel unsafe at work after security guards were removed. This came after a series of physical attacks and verbal abuse by customers. [3] More than 50 workers at the store have signed a letter calling for a permanent security guard following a series of incidents, including a customer threatening to attack a supervisor with a knife. "A security worker had guarded the store each night from 7pm until 12am, but that had stopped suddenly on Monday,” employees said. One worker said an angry customer had thrown a chicken at his head after complaining about how long she had waited to be served. Another worker said the lack of protection at the store made her feel uncomfortable at work. [4] However, the spokesman of the supermarket said the store had taken strong action in response to incidents, "We have found very few instances of bad customer behavior at our store in the past year. In the rare cases, we have seen bad behavior, we have taken strong action in response, including banning a customer from the store."

　　【文章解析】

　　话题方面，本文是以超市中发生的顾客暴行事件为主题的新闻，主要讲述了经历顾客暴行后的超市如何应对。原文难度适中，把握文章主旨并且听出信号词后方可定位选项。考生首先务必要把握首句，并了解该篇文章是在讲述超市中的顾客暴行，这样有助于听懂后续文章。题目方面，两道题都是细节题，紧扣主题。这两道题分别在细节处以及转折处设题。词汇方面，文章没有太多专业术语，都是社会生活相关类词汇。总之，建议考生在理解上作答，但要把握细节处。

　　【题目解析】

　　Question 3: 通过题干得知是问“超市员工为什么签名上书?” 因此在寻找答案时在原文中先听到关键词50 workers... have signed a letter，然后去后面听取细节信息。根据关键词“signed a letter”可以定位至第三句“More than 50 workers at the store have signed a letter calling for a permanent security guard following a series of incidents”，即“该商店的50多名员工签署了一封公开信，呼吁在发生严重事故时请永久的保安”。由此可定位至正确选项“D) To call for a permanent security guard.”

　　Question 4: 通过题干得知是询问超市的发言人说了什么。根据关键词“spokesman”可以定位至原文倒数第三句“ However, the spokesman of the supermarket said the store had taken strong action in response to incidents.”，即“然而，该超市的发言人表示，该超市已经采取了强有力的措施来应对这些事件。”。因此，选项“C)It had already taken strong action.”是正确答案。也可以根据转折词however来帮助快速定位。